Right of withdrawal

Cancellation policy

(As of February 1, 2026)

Right of withdrawal

Article 102 of the Spanish General Law for the Defense of Consumers (TRLGDCU), based on European Directive 2006/112/EC, establishes the consumer's right to withdraw from an online purchase contract. You have the right to withdraw from this contract within fourteen days without giving any reason. This right applies only to natural persons. Legal entities are excluded from this right. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us ([Insert your name, address, telephone number and email address]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of your exercise of the right of withdrawal with respect to this contract, in comparison to the total scope of the services provided for in the contract.